Frequently Asked Questions (FAQ)

General Questions

• What is the status of my order?
• You will be able to check the status of your order by chatting with us. 

Payment

• What payment methods do you accept?
• PayNow (Hitpay Payment Gateway), Visa & Master
• Which currency will I be charged in?
• Singapore Dollars Only (SGD)

Shipping

• Where do you ship? 
• Currently, we only ship within Singapore.
• How long does it take to ship my order?
• All orders are expected to be shipped out within 2 - 3 business days.
• Do you offer express shipping?
• Express shipping such as Same Day Delivery is currently unavailable. Should you require the shipment the soonest, do reach out to us and we'll explore options to assist.
• How can I track my package?
• As all our packages are shipped out via Singpost normal mail, tracking number is not available at the moment.